Shipping & Returns

Please note!

 

Something wrong with your order? Please contact us within 5 days of delivery. We want to get any issues squared away quickly!

 

SHIPPING POLICY

Our Warehouses are in many countries. Shipping timings varies according to your distance from our warehouse. Normally it takes from 0-5 days to process your order and the rest is the shipping time which depends upon the shipping method you chose at the checkout page. Estimated delivery time is 20-25 days. You can see the more accurate shipping time at the checkout page after you enter your address.

 

REFUND PROCESS

Item not as described or damaged? No worries! Items that have been unopened and unused may be returned within 30 days!  All returns must be authorized by one of our customer service representatives before shipping your item back. Email support@basketballwave.com to authorize a return.

 

INCORRECT ADDRESS

Did you enter your Delivery address incorrectly? Uh oh! If you can contact us before your item is shipped(you will receive an email notification after your item is shipped), we can update that for you. However, if you did not realize your mistake or are late to contact us, please place a new order with the correct delivery address. Once your package is returned to us by the postal service, we will refund your original order.

 

HOLIDAY SEASON

Ordering during the holidays? Please keep in mind that all shipping services are delayed during busy season. Give yourself plenty of extra time to have your goodies delivered! We are not able to guarantee delivery. If you would like a guaranteed shipping time, choose UPS or USPS Express.