Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.
Q: How long does shipping takes?
A: Shipping time depends upon the shipping method you have chosen at the checkout page. More accurate shipping timings can be seen at the checkout page. Usually, for orders in the United States, it will normally take 14 to 20 business days. For International orders, please allow up to 40 days (it still depends upon the shipping method you chose.
Q: Do you ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: How do I order on your website?
A: Simply find the product you’d want and click the ‘Add To Cart’ button. Fill in your shipping and billing information and we’ll have your order shipped to you as soon as possible!
Q: Does Basketball wave provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not find the product according to the description or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we’ll get it addressed!
Q: Do you offer a refund if the product is not as described or damaged?
A: Absolutely! We offer a full or partial refund (which depends upon your query) on your order if the product is not as described or damaged. Simply visit our refund policy page for complete details. If you have any additional questions that has not been addressed in our FAQ. Please contact us at [email protected] and we will get back to you as soon as possible.